Shipping & Refunds
Upon successful placement and payment of our order, we will normally ship from our fulfillment center within forty-eight (48) hours. Orders placed on Saturday, Sunday, or Holidays will be processed the following business day. In cases where our inventory is sold-out, we will ship as soon as the product is back in stock at our fulfillment center.
All return requests require a Return Materials Authorization (RMA) number to be issued BEFORE any products will be accepted for return.
To be eligible for a return, your item must be unused, in the same condition that you received it, with paperwork, and in its original packaging.
To start a return, email us at firstname.lastname@example.org with your reason for requesting a return and any supporting pictures if applicable.
If your return is authorized, we’ll send you an RMA, as well as instructions on how and where to send your package. Items sent back to us without first obtaining an RMA will not be accepted.
Damages and Issues
Please inspect your order upon receipt. Please refuse the shipment and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and work to correct it.
Exceptions / non-returnable items
Certain types of items cannot be returned, for example, custom fabricated, close-outs, special orders, limited runs, etc. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges at this time.
We will notify you once we’ve received and inspected your return, and let you know if a refund was approved or not. If approved, you’ll be refunded the product cost, minus a 30% restocking fee, and applicable shipping costs. Please remember it can take some time for your bank or credit card company to process and post a refund to your account.